FAQ

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FAQ

We welcome both children and pets, and are pleased to assist with any special arrangements. Kindly note that a surcharge applies. 

Your booking at The Chill Resort & Spa will be definitively reserved once an advance payment of 100% of the total price has been made and we have provided written confirmation.

In the event of cancellation, we charge the following penalties:

  • 14 days before arrival: one night’s charge will apply
  • We charge 100% of the booked stay in the event of delayed arrival, early departure, or non-arrival.

Check-in: from 2pm

Check out: from 12ppm

The Chill Resort & Spa is a non-smoking resort. Designated outdoor smoking areas are available at your disposal.

A garage is available free of charge to all guests. We also provide charging stations for electric cars there.

Visa, Mastercard, AMEX, cash are accepted. No cheques accepted.

We will be happy to arrange your pick up from Trat airport or from the ferry, subject to availability and at an extra charge.

Otherwise, public shuttle services from Trat Airport to Koh Chang are available, which we can help arrange for you.

For booking and further information, please contact thechill@thechillresort.com

Purchasing a travel cancellation insurance means that you are insured in the event of delayed arrival, premature departure or non-arrival due to unforeseen circumstances, allowing you to have your cancellation fees refunded. We therefore recommend a travel cancellation insurance.